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Privacy Policy

This privacy policy applies between you, the user of this Website and Surgery Group Ltd, the owner and provider of this Website. Surgery Group Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://surgerygroup.co.uk/terms-and-conditions/.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Collectively all information that you submit to Surgery Group Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

the General Data Protection Regulation (EU) 2016/679;

Surgery Group is a trading name owned by Surgery Group Ltd.

Surgery Group Ltd, a company incorporated in England and Wales with registered number 09630474 whose registered office is at 102 Old Hall Street, Middleton M24 1AG

 

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

Any third party that accesses the Website and is not either (i) employed by Surgery Group Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Surgery Group Ltd and accessing the Website in connection with the provision of such services; and

The website that you are currently using, https://surgerygroup.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

  1. The Singular Includes The Plural And Vice Versa;
  2. References To Sub-Clauses, Clauses, Schedules Or Appendices Are To Sub-Clauses, Clauses, Schedules Or Appendices Of This Privacy Policy;
  3. A Reference To A Person Includes Firms, Companies, Government Entities, Trusts And Partnerships;
  4. “Including” Is Understood To Mean “Including Without Limitation”;
  5. Reference To Any Statutory Provision Includes Any Modification Or Amendment Of It;
  6. The Headings And Sub-Headings Do Not Form Part Of This Privacy Policy.

Scope of this privacy policy

  1. This Privacy Policy Applies Only To The Actions Of Surgery Group Ltd And Users With Respect To This Website. It Does Not Extend To Any Websites That Can Be Accessed From This Website Including, But Not Limited To, Any Links We May Provide To Social Media Websites.
  2. For Purposes Of The Applicable Data Protection Laws, Surgery Group Ltd Is The “Data Controller”. This Means That Surgery Group Ltd Determines The Purposes For Which, And The Manner In Which, Your Data Is Processed.

Data collected

We May Collect The Following Data, Which Includes Personal Data, From You:

  1. Name;
  2. Job Title;
  3. Contact Information Such As Email Addresses And Telephone Numbers;
  4. IP Address (Automatically Collected);
  5. Web Browser Type And Version (Automatically Collected);
  6. Operating System (Automatically Collected);
  7. A List Of URLs Starting With A Referring Site, Your Activity On This Website, And The Site You Exit To (Automatically Collected);
  8. In Each Case, In Accordance With This Privacy Policy.

How we collect Data

We Collect Data In The Following Ways:

  1. Data Is Given To Us By You; And
  2. Data Is Collected Automatically.

Data that is given to us by you

Surgery Group Ltd Will Collect Your Data In A Number Of Ways, For Example:

  1. When You Contact Us Through The Website, By Telephone, Post, E-Mail Or Through Any Other Means;
  2. When You Register With Us And Set Up An Account To Receive Our Products/Services;
  3. When You Elect To Receive Marketing Communications From Us;
  4. When You Use Our Services;

In Each Case, In Accordance With This Privacy Policy.

Data that is collected automatically

To The Extent That You Access The Website, We Will Collect Your Data Automatically, For Example:

  1. We Automatically Collect Some Information About Your Visit To The Website. This Information Helps Us To Make Improvements To Website Content And Navigation, And Includes Your IP Address, The Date, Times And Frequency With Which You Access The Website And The Way You Use And Interact With Its Content.
  2. We Will Collect Your Data Automatically Via Cookies, In Line With The Cookie Settings On Your Browser. For More Information About Cookies, And How We Use Them On The Website, See The Section Below, Headed “Cookies”.

Our use of Data

  1. Any Or All Of The Above Data May Be Required By Us From Time To Time In Order To Provide You With The Best Possible Service And Experience When Using Our Website. Specifically, Data May Be Used By Us For The Following Reasons:
    • Internal Record Keeping;
    • Improvement Of Our Products / Services;
    • Transmission By Email Of Marketing Materials That May Be Of Interest To You;

In Each Case, In Accordance With This Privacy Policy.

  1. We May Use Your Data For The Above Purposes If We Deem It Necessary To Do So For Our Legitimate Interests. If You Are Not Satisfied With This, You Have The Right To Object In Certain Circumstances (See The Section Headed “Your Rights” Below).
  2. For The Delivery Of Direct Marketing To You Via E-Mail, We’ll Need Your Consent, Whether Via An Opt-In Or Soft-Opt-In:
    • Soft Opt-In Consent Is A Specific Type Of Consent Which Applies When You Have Previously Engaged With Us (For Example, You Contact Us To Ask Us For More Details About A Particular Product/Service, And We Are Marketing Similar Products/Services). Under “Soft Opt-In” Consent, We Will Take Your Consent As Given Unless You Opt-Out.
    • For Other Types Of E-Marketing, We Are Required To Obtain Your Explicit Consent; That Is, You Need To Take Positive And Affirmative Action When Consenting By, For Example, Checking A Tick Box That We’ll Provide.
    • If You Are Not Satisfied About Our Approach To Marketing, You Have The Right To Withdraw Consent At Any Time. To Find Out How To Withdraw Your Consent, See The Section Headed “Your Rights” Below.
  3. When You Register With Us And Set Up An Account To Receive Our Services, The Legal Basis For This Processing Is The Performance Of A Contract Between You And Us And/Or Taking Steps, At Your Request, To Enter Into Such A Contract.
  4. We May Use Your Data To Show You Surgery Group Ltd Adverts And Other Content On Other Websites. If You Do Not Want Us To Use Your Data To Show You Surgery Group Ltd Adverts And Other Content On Other Websites, Please Turn Off The Relevant Cookies (Please Refer To The Section Headed “Cookies” Below).

Who we share Data with

We May Share Your Data With The Following Groups Of People For The Following Reasons:

  1. Any Of Our Group Companies Or Affiliates – To Provide Our Services To You;
  2. Our Employees, Agents And/Or Professional Advisors – To Provide Our Services To You;
  3. Third Party Service Providers Who Provide Services To Us Which Require The Processing Of Personal Data – To Provide Our Services To You;
  4. Relevant Authorities – If We Are Legally Required To Do So;


In Each Case, In Accordance With This Privacy Policy.

Keeping Data secure

  1. We Will Use Technical And Organisational Measures To Safeguard Your Data, For Example:
    • Access To Your Account Is Controlled By A Password And A User Name That Is Unique To You.
    • We Store Your Data On Secure Servers.
  2. We Are Certified To PCI DSS. This Family Of Standards Helps Us Manage Your Data And Keep It Secure.
  3. Technical And Organisational Measures Include Measures To Deal With Any Suspected Data Breach. If You Suspect Any Misuse Or Loss Or Unauthorised Access To Your Data, Please Let Us Know Immediately By Contacting Us Via This E-Mail Address: enquiries@surgerygroup.co.uk
  4. If You Want Detailed Information From Get Safe Online On How To Protect Your Information And Your Computers And Devices Against Fraud, Identity Theft, Viruses And Many Other Online Problems, Please Visit Www.Getsafeonline.Org. Get Safe Online Is Supported By HM Government And Leading Businesses.

Data retention

  1. Unless A Longer Retention Period Is Required Or Permitted By Law, We Will Only Hold Your Data On Our Systems For The Period Necessary To Fulfil The Purposes Outlined In This Privacy Policy Or Until You Request That The Data Be Deleted.
  2. Even If We Delete Your Data, It May Persist On Backup Or Archival Media For Legal, Tax Or Regulatory Purposes.

Your rights

  1. You Have The Following Rights In Relation To Your Data:
    • Right To Access – The Right To Request (I) Copies Of The Information We Hold About You At Any Time, Or (Ii) That We Modify, Update Or Delete Such Information. If We Provide You With Access To The Information We Hold About You, We Will Not Charge You For This, Unless Your Request Is “Manifestly Unfounded Or Excessive.” Where We Are Legally Permitted To Do So, We May Refuse Your Request. If We Refuse Your Request, We Will Tell You The Reasons Why.
    • Right To Correct – The Right To Have Your Data Rectified If It Is Inaccurate Or Incomplete.
    • Right To Erase – The Right To Request That We Delete Or Remove Your Data From Our Systems.
    • Right To Restrict Our Use Of Your Data – The Right To “Block” Us From Using Your Data Or Limit The Way In Which We Can Use It.
    • Right To Data Portability – The Right To Request That We Move, Copy Or Transfer Your Data.
    • Right To Object – The Right To Object To Our Use Of Your Data Including Where We Use It For Our Legitimate Interests.
  2. To Make Enquiries, Exercise Any Of Your Rights Set Out Above, Or Withdraw Your Consent To The Processing Of Your Data (Where Consent Is Our Legal Basis For Processing Your Data), Please Contact Us Via This E-Mail Address: enquiries@surgerygroup.co.uk
  3. If You Are Not Satisfied With The Way A Complaint You Make In Relation To Your Data Is Handled By Us, You May Be Able To Refer Your Complaint To The Relevant Data Protection Authority. For The UK, This Is The Information Commissioner’s Office (ICO). The ICO’s Contact Details Can Be Found On Their Website At Https://Ico.Org.Uk/.
  4. It Is Important That The Data We Hold About You Is Accurate And Current. Please Keep Us Informed If Your Data Changes During The Period For Which We Hold It.

Links to other websites

This Website May, From Time To Time, Provide Links To Other Websites. We Have No Control Over Such Websites And Are Not Responsible For The Content Of These Websites. This Privacy Policy Does Not Extend To Your Use Of Such Websites. You Are Advised To Read The Privacy Policy Or Statement Of Other Websites Prior To Using Them.

Changes of business ownership and control

  1. Surgery Group Ltd May, From Time To Time, Expand Or Reduce Our Business And This May Involve The Sale And/Or The Transfer Of Control Of All Or Part Of Surgery Group Ltd. Data Provided By Users Will, Where It Is Relevant To Any Part Of Our Business So Transferred, Be Transferred Along With That Part And The New Owner Or Newly Controlling Party Will, Under The Terms Of This Privacy Policy, Be Permitted To Use The Data For The Purposes For Which It Was Originally Supplied To Us.
  2. We May Also Disclose Data To A Prospective Purchaser Of Our Business Or Any Part Of It.
  3. In The Above Instances, We Will Take Steps With The Aim Of Ensuring Your Privacy Is Protected.

Cookies

  1. This Website May Place And Access Certain Cookies On Your Computer. Surgery Group Ltd Uses Cookies To Improve Your Experience Of Using The Website. Surgery Group Ltd Has Carefully Chosen These Cookies And Has Taken Steps To Ensure That Your Privacy Is Protected And Respected At All Times.
  2. All Cookies Used By This Website Are Used In Accordance With Current UK And EU Cookie Law.
  3. Before The Website Places Cookies On Your Computer, You Will Be Presented With A Message Bar Requesting Your Consent To Set Those Cookies. By Giving Your Consent To The Placing Of Cookies, You Are Enabling Surgery Group Ltd To Provide A Better Experience And Service To You. You May, If You Wish, Deny Consent To The Placing Of Cookies; However Certain Features Of The Website May Not Function Fully Or As Intended.
  4. This Website May Place The Following Cookies:
Type of CookiePurpose
Strictly necessary cookiesThese are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookiesThese are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookiesThese cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
  1. You Can Find A List Of Cookies That We Use In The Cookies Schedule.
  2. You Can Choose To Enable Or Disable Cookies In Your Internet Browser. By Default, Most Internet Browsers Accept Cookies But This Can Be Changed. For Further Details, Please Consult The Help Menu In Your Internet Browser.
  3. You Can Choose To Delete Cookies At Any Time; However You May Lose Any Information That Enables You To Access The Website More Quickly And Efficiently Including, But Not Limited To, Personalisation Settings.
  4. It Is Recommended That You Ensure That Your Internet Browser Is Up-To-Date And That You Consult The Help And Guidance Provided By The Developer Of Your Internet Browser If You Are Unsure About Adjusting Your Privacy Settings.
  5. For More Information Generally On Cookies, Including How To Disable Them, Please Refer To Aboutcookies.Org. You Will Also Find Details On How To Delete Cookies From Your Computer.

General

  1. You May Not Transfer Any Of Your Rights Under This Privacy Policy To Any Other Person. We May Transfer Our Rights Under This Privacy Policy Where We Reasonably Believe Your Rights Will Not Be Affected.
  2. If Any Court Or Competent Authority Finds That Any Provision Of This Privacy Policy (Or Part Of Any Provision) Is Invalid, Illegal Or Unenforceable, That Provision Or Part-Provision Will, To The Extent Required, Be Deemed To Be Deleted, And The Validity And Enforceability Of The Other Provisions Of This Privacy Policy Will Not Be Affected.
  3. Unless Otherwise Agreed, No Delay, Act Or Omission By A Party In Exercising Any Right Or Remedy Will Be Deemed A Waiver Of That, Or Any Other, Right Or Remedy.
  4. This Agreement Will Be Governed By And Interpreted According To The Law Of England And Wales. All Disputes Arising Under The Agreement Will Be Subject To The Exclusive Jurisdiction Of The English And Welsh Courts.

Changes to this privacy policy

  1. Surgery Group Ltd Reserves The Right To Change This Privacy Policy As We May Deem Necessary From Time To Time Or As May Be Required By Law. Any Changes Will Be Immediately Posted On The Website And You Are Deemed To Have Accepted The Terms Of The Privacy Policy On Your First Use Of The Website Following The Alterations.

You may contact Surgery Group Ltd by email at enquiries@surgerygroup.co.uk.

Attribution

This Privacy Policy Was Created Using A Document From Rocket Lawyer (Https://Www.Rocketlawyer.Co.Uk) 17 January 2019.

Cookies

Below Is A List Of The Cookies That We Use. We Have Tried To Ensure This Is Complete And Up To Date, But If You Think That We Have Missed A Cookie Or There Is Any Discrepancy, Please Let Us Know.

Analytical/Performance

We Use The Following Analytical/Performance Cookies:

Description of CookiePurpose
_gaUsed to distinguish users.
_gidUsed to distinguish users
_gatUsed to throttle request rate
AMP_TOKENContains a token that can be used to retrieve a Client ID from AMP Client ID service
_gac_<property-idContains campaign-related information for the user.

Treatments

BBC Radio 5 LIVE

Our Gynecomastia patient Kieran spoke to Nicky Campbell on BBC Radio 5 Live about the effects taking steroids had on him.

​Steroids gave me ‘moobs’

Contact Us

Open 7 Days

  • Contact us any day of the week
Privacy Policy Surgery Group

The Sun featured one of our beard transplant patients who had his procedure in Sheffield, South Yorkshire.

What is a beard transplant

 

 

Locations & Numbers

  • London: 0207 175 5595
  • Sheffield: 0114 329 0531
  • Nottingham: 0115 839 0096
  • Newcastle: 0191 412 0981
  • Liverpool: 0151 205 0689
  • Manchester: 0161 262 1148
  • Birmingham: 0121 33 01365
  • Leeds: 0113 365 0974
  • Glasgow: 0141 214 0253

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© 2015-2019 Surgery Group Ltd | 102 Old Hall Street M24 1AG
Registered in England & Wales VAT Number 215 1005 71 | @ EezyCode

Privacy Policy Surgery Group
Working with COVID-protected facilities

Working Safely

  • Routinely asking patients for relevant COVID-19 history of their own health and people they are in contact with. It is important that patients provide accurate information.
  • Following social distancing guidelines by limiting the contact of patients with one another whether in consultation or in a procedure and will arrange waiting room seating accordingly.
  • Using suitable equipment/PPE (Personal Protective Equipment) as recommended by the Centre for Disease Control (CDC) or another equivalent governmental agency.
  • Routinely using relevant health histories and daily temperature monitoring of all clinic staff and patients as part of their strategy to prevent contagion. Additionally, and where available, follows all government guidelines on use of testing to monitor staff.
  • In addition to using proper PPE, each clinic uses appropriate cleansing, disinfecting and sterilization procedures throughout the office/clinic. Also, uses proper waste disposal methods for any materials that could be contaminated.
  • Advising patients of handwashing protocols in the office/clinic and how to change gloves, gown and masks.
  • Assuring the public that the staff have received additional training with regards to proper COVID-19 infection control methods
  • And perhaps most importantly, the surgeon you have chosen is the one performing the surgical steps of your procedure, rather than delegating it to unlicensed technicians.

 

Clinic Advice

Regarding COVID19, we are working with selected COVID-protected facilities who have now reopened. These clinics have started a phased return model for a new normal with various safety measures in place including a limited number of procedures, reduced footfall through the clinic and enhanced PPE for staff. On the day, you will be asked to complete a COVID questionnaire and have your temperature taken on entry, as well as being asked to wash your hands. You will be asked to wear a face mask so that theoretically you are protected and you protect staff members in case anyone happens to be positive whilst asymptomatic.

Surgery Group have adopted guidelines from the International Society of Hair Restoration Surgery for use in all clinics taking into account UK law and each clinic has completed a COVID19 risk assessment of the patient journey through the clinic and taken steps to minimise risk, and we hope that by doing so, the risk of contracting coronavirus is significantly less than your weekly supermarket shop, however, it is not possible to guarantee that the risk of catching it is zero, such as in the nature of the virus.

To be clear, the government’s advice for the time being remains to stay at home unless you need to leave the house for one of 4 reasons including “any medical need” –

Corona Virus Government Advice

Without specific national guidance on hair transplant clinics, we deem it safe to offer the service in a limited capacity with the measures we have taken, but it is up to you to decide if leaving the house to attend a hair transplant clinic constitutes a “medical need”.